Terms & Conditions

Agreement and merchant

These terms govern use of the Silvi Saree House website and purchases from Silvi Saree House, a Loom Saga brand (“Silvi”, “we”, “us”). By creating an account or placing an order, you confirm that you can enter into a valid contract and accept these terms and the linked policies.

For customer assistance, contact hello@silvisareehouse.com or use our contact form.

Products and presentation

We aim to describe each saree accurately, including fabric, colour, weave, blouse-piece information and available images. Handloom and handcrafted textiles may show natural variations. Screen settings and lighting can also affect colour appearance.

Sarees in the current catalogue are sold as Free Size and are generally unstitched unless a product page expressly says otherwise. Styling images are illustrative; accessories shown are not included unless stated.

Prices are shown in Indian rupees. Any applicable taxes, delivery charges or discounts are shown before the order is submitted.

Orders and payment

An order request is subject to stock validation, serviceability and acceptance. We may contact you to confirm details or cancel and release reserved stock where information is incomplete, suspected to be fraudulent, or fulfilment is not possible.

Checkout may offer secure online payment through Razorpay and Cash on Delivery for eligible serviceable orders below ₹15,000. An online order is confirmed only after Silvi verifies the Razorpay payment signature and captured payment status. Payment credentials are entered in Razorpay's hosted checkout and are not stored by Silvi. An order number confirms receipt; subsequent status updates communicate acceptance, shipment or cancellation.

Please provide complete and accurate contact and delivery information. You are responsible for reviewing your bag, selected colour, payment method and delivery details before placing the order.

Delivery, cancellation and returns

Delivery availability and estimates are checked using the submitted Indian state and pincode. The current standard estimate is 4–7 business days. Delays may occur because of courier, weather, address or events beyond reasonable control.

Returns and exchanges are governed by the Shipping & Returns Policy, including the seven-day return window shown throughout the storefront.

Accounts and acceptable use

Keep your password confidential and promptly report suspicious access. You may not misuse the website, interfere with security, upload malicious content, attempt unauthorised administrative access, scrape the service in a way that harms it, or use another person’s identity.

We may restrict an account or request where needed to protect customers, the service or comply with law. Customer login, signup and logout behavior is described further in the Privacy Policy.

Intellectual property and availability

Silvi branding, product photography, editorial writing, page design and other original site material are protected by applicable intellectual-property laws. Personal shopping use is permitted; commercial copying or redistribution requires written permission.

We work to keep the website available and accurate, but temporary errors, maintenance or interruptions can occur. Nothing in these terms excludes customer rights or liabilities that cannot lawfully be excluded.

Applicable law and changes

These terms are governed by applicable laws of India. Consumer disputes may be brought before the competent authority or court available under applicable law. We may update these terms prospectively; the version in effect when an order is placed applies to that order unless law requires otherwise.