Shipping & Returns

Shipping coverage and cost

Silvi currently delivers to serviceable Indian pincodes. Serviceability is checked at checkout using the delivery state and six-digit pincode. Standard shipping and gift packaging are currently complimentary.

Secure online payment may be offered through Razorpay. Cash on Delivery remains available for eligible serviceable orders below ₹15,000. If a location or order is not eligible for a method, checkout will explain this before an order is submitted.

Delivery timing and tracking

The standard delivery estimate is 4–7 business days after the order is accepted. This is an estimate rather than a guaranteed date. Once shipped, available courier and tracking information will be sent using the order contact details.

Please provide a complete address and reachable phone number. Courier reattempts, address corrections, regional disruption, weather and events outside Silvi’s reasonable control may extend delivery.

Seven-day return window

You may request a return within seven calendar days after delivery. The saree must be unworn, unwashed, unused, unaltered and returned with its original packaging, tags and included blouse piece or other supplied components.

Contact us before sending anything back so the order can be located and return instructions can be provided. Keep the order number and delivery packaging available until the request is resolved.

Exchanges

An exchange for another available colour or product may be requested within the same seven-day window. Exchanges depend on stock availability and the returned saree passing inspection. Any price difference will be confirmed before the exchange proceeds.

Damaged, defective or incorrect items

If the delivered item is damaged, defective or different from the order, contact Silvi within seven days of delivery and include the order number plus clear photographs of the product and packaging. Do not wash, wear or alter the item while the request is reviewed.

Cancellations and failed delivery

Contact Silvi promptly to request cancellation. A request can be accepted before shipment; after shipment, the return process applies. Silvi may cancel an order if stock becomes unavailable, the address cannot be serviced, order details cannot be confirmed, or misuse is suspected.

Repeated refusal of valid Cash on Delivery orders may lead to COD restrictions for future orders.

Inspection and refunds

Returned items are inspected against the conditions above. When a return is approved, Silvi will confirm the refund method and any applicable return-shipping arrangement in writing. Bank or payment-provider processing time may apply after a refund is initiated. Approved online-payment refunds are returned through the applicable original payment workflow; do not share payment credentials with support.

For Cash on Delivery orders, support will request the minimum payment details needed to complete an approved refund through a secure support channel. Never send card passwords, PINs or one-time passwords.